Sales Policy & Terms

Sales Policy & Terms

At Shroff Studio LLP (“Shroff Studio”), we take pride in crafting fine jewellery in precious metals, adorned with laboratory-grown diamonds and select gemstones. Each creation is hand-made with care, ensuring that every piece is as individual and unique as the person who wears it.

This Sales Policy & Terms (“Policy”) outlines the terms that apply when you engage with Shroff Studio and use our services, whether for consultations, design, orders, purchases, or repairs, online or offline. By interacting with us through our website, social media, WhatsApp, email, or in person, you agree to be bound by these terms.

  1. Our Jewellery
  • All our jewellery is handcrafted in precious metals and set with laboratory-grown diamonds and other gemstones as specified and chosen by you. As each piece is individually hand-made, minor variations in weight, size, or appearance may occur and are not considered defects.
  • Any certifications provided (diamond grading or jewellery certification) are from recognised labs and are treated as conclusive.
  1. Orders & Pricing
  • Orders shall be confirmed orally or in writing (including electronic means).
  • Estimates are indicative; the final cost may differ slightly due to weight or material variations.
  • All prices are inclusive of applicable taxes and shipping, unless otherwise stated.
  1. Payments
  • An advance, ordinarily 50% of the order value, is generally required to commence work. This advance amount may be varied at Shroff Studio’s discretion.
  • The full invoice value/payment is due on the date of the invoice.
  • The balance payment is generally required to be completed before dispatch or delivery. Shroff Studio may, at its discretion, allow dispatch or delivery upon part payment; however, such allowance shall not constitute a waiver of Shroff Studio’s right to receive full payment.
  • Payments are accepted in INR through bank transfer, UPI, cards, or as agreed.
  1. Cancellations & Changes
  • Confirmed orders generally cannot be cancelled. Minor alterations may be possible depending on feasibility, but they may affect cost and timelines.
  • If a confirmed order is cancelled by you, for any reason, a cancellation fee of 20% of the total order value will apply and will either be payable by you or deducted from any advance already paid.
  • If a confirmed order is cancelled by Shroff Studio for any reason, the full advance received will be refunded.
  1. Shipping & Delivery
  • Standard timelines for delivery of the final product are 3–4 weeks unless otherwise stated. 
  • We use insured courier services to deliver your items. Kindly follow the courier protocols to ensure safe and secure receipt of your order.
  • Delivery schedules may be affected by stock availability, resizing requests, courier delays, customs, holidays or events beyond our control.
  • Once the jewellery is delivered to the customer or at your designated address, responsibility for its safety and care rests with you.
  1. Returns, Damages & Repairs
  • As every piece is custom-made, we do not accept returns or exchanges.
  • If a customer receives a damaged/defective item, please email to: hello@shroffgroup.in, with photos within 7 days of receipt. 
  • We will arrange pickup of all such damaged/defective items. Items must be returned unused, in original condition and packaging.
  • After 7 days, all maintenance and repairs (other than manufacturing defects) shall attract a charge.
  1. Warranty & Repairs

Our warranty is limited to repair, at Shroff Studio’s discretion, for any manufacturing defects reported within 6 months of delivery. This does not cover breakage, damage, or normal wear and tear from regular use. Please note that refunds are not offered under any circumstances.

  1. No Buy-Back Policy

All sales are final. Shroff Studio does not offer any buy-back facility for jewellery purchased. Customers are advised to carefully consider this before placing an order.

  1. Intellectual Property
  • All designs, sketches, images, and content available on our website, applications, social media or shared directly with you are the intellectual property of Shroff Studio.
  • Customers are not permitted to copy, reproduce or use these designs without written permission from Shroff Studio.
  • Custom designs remain the property of Shroff Studio unless otherwise agreed in writing.
  1. Our Rights

We at Shroff Studio aim to serve all our customers in good faith but reserve the right to decline or cancel any order at any time without providing any reason or explanation whatsoever.

  1. Liability
  • While every effort is made to ensure the quality and timely delivery of its products, Shroff Studio should not be held responsible for delays, failures, or disruptions arising from unavailability of materials, courier services, customs procedures, strikes, holidays or any other circumstances beyond our reasonable control.
  • Responsibility for the quality of diamonds is strictly limited to the certification provided by recognized laboratories.
  • Except as expressly provided in this Policy, Shroff Studio, including its partners and employees, shall not be liable for any indirect, incidental, special, or consequential losses or damages of any kind.
  1. Updates to Policy

We may update this Policy from time to time. The latest version will always be available on our website and will apply prospectively to all new orders placed after the date of such update.

  1. Governing Law

This Policy is governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

  1. Contact Us

For questions or clarifications, please write to us at: hello@shroffgroup.in

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We thank you for choosing Shroff Studio. We look forward to creating timeless jewellery for you.